Terms of Service

Last Updated: 10/9/2025

Welcome to Thintava! These Terms of Service ("Terms") govern your access to and use of the Thintava application and services. By accessing or using Thintava, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our service.

1. Acceptance of Terms

By creating an account or using Thintava, you acknowledge that:

  • You have read, understood, and agree to be bound by these Terms
  • You are at least 13 years of age
  • You have the legal capacity to enter into these Terms
  • All registration information you submit is truthful and accurate
  • You will maintain the accuracy of such information

2. Description of Service

Thintava is a modern canteen management solution that:

  • Eliminates manual token systems through automated QR code technology
  • Provides real-time notifications from all participating canteens
  • Streamlines the ordering and pickup process
  • Offers a transparent and efficient canteen experience
  • Works across Android, iOS, web, and desktop platforms

We reserve the right to modify, suspend, or discontinue any aspect of the service at any time, with or without notice.

3. User Accounts and Responsibilities

3.1 Account Registration

  • You must provide accurate and complete information during registration
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must notify us immediately of any unauthorized access to your account
  • You are responsible for all activities that occur under your account

3.2 Account Security

You agree to safeguard your QR codes and not share them with unauthorized individuals. Each QR code is unique to your account and should be treated as confidential information.

3.3 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent, abusive, or illegal activities.

4. Acceptable Use Policy

You agree NOT to:

  • Use the service for any illegal or unauthorized purpose
  • Violate any laws in your jurisdiction
  • Infringe upon the intellectual property rights of others
  • Transmit any malicious code, viruses, or harmful content
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Interfere with or disrupt the service or servers
  • Use automated systems (bots, scripts) without our written permission
  • Manipulate QR codes or attempt to bypass the token system
  • Engage in fraudulent activities or multiple account creation
  • Harass, abuse, or harm other users or canteen staff
  • Impersonate any person or entity
  • Collect or harvest information about other users

5. QR Code Usage and Token System

By using Thintava's QR code system:

  • Each user receives unique QR codes for identification and transactions
  • QR codes are personal and non-transferable
  • You must present your QR code for scanning at canteen checkpoints
  • Manipulation, duplication, or sharing of QR codes is strictly prohibited
  • Lost or compromised QR codes must be reported immediately
  • The system replaces manual tokens entirely; physical tokens are no longer valid

Important: Any attempt to exploit or manipulate the QR code system will result in immediate account suspension and may lead to legal action.

6. Notifications and Communications

By using Thintava:

  • You consent to receive real-time push notifications about canteen updates
  • Notifications may include menu updates, availability, wait times, and special announcements
  • You can manage notification preferences in your account settings
  • Critical service notifications cannot be disabled
  • We may send you service-related emails and updates

7. Intellectual Property Rights

All content, features, and functionality of Thintava, including but not limited to:

  • Software, code, and algorithms
  • Text, graphics, logos, and images
  • User interface and design
  • QR code generation technology
  • Trademarks and service marks

are owned by Thintava or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or reverse engineer any aspect of the service without our express written permission.

8. Payment and Refunds

If applicable to your institution's implementation:

  • Payment methods and terms are determined by your institution and canteen operators
  • All transactions are final unless otherwise specified by the canteen
  • Refund policies are set by individual canteens and institutions
  • Thintava facilitates transactions but is not responsible for payment disputes
  • For payment issues, contact your institution or the specific canteen directly

9. Limitation of Liability

To the fullest extent permitted by law:

9.1 Service Availability

Thintava is provided "as is" and "as available." We do not guarantee uninterrupted, timely, secure, or error-free service. Technical issues, maintenance, or other factors may affect availability.

9.2 No Warranty

We make no warranties, express or implied, regarding the service, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

9.3 Limitation of Damages

Thintava, its directors, employees, partners, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the service.

9.4 Third-Party Services

We are not responsible for the actions, content, or services of third parties, including canteen operators, payment processors, or other users.

10. Indemnification

You agree to indemnify, defend, and hold harmless Thintava and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use or misuse of the service
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Any fraudulent or illegal activities conducted through your account

11. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using Thintava, you also agree to the terms of our Privacy Policy.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make changes:

  • We will update the "Last Updated" date at the top of this page
  • We will notify you through the app or via email for material changes
  • Your continued use of Thintava after changes constitutes acceptance
  • If you do not agree to the modified Terms, you must stop using the service

13. Termination

13.1 By You

You may terminate your account at any time by contacting us or using the account deletion feature in the app.

13.2 By Thintava

We may suspend or terminate your account immediately, without prior notice or liability, if you breach these Terms or engage in conduct that we deem inappropriate or harmful.

13.3 Effect of Termination

Upon termination, your right to use the service ceases immediately. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Thintava operates, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of Thintava shall be resolved through:

  • Good faith negotiation between the parties
  • Mediation, if negotiation fails
  • Binding arbitration or litigation in the appropriate courts, as a last resort

15. Miscellaneous

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Thintava regarding the service.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms at any time.

15.5 Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control.

16. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us:

Website: https://thintava-website.vercel.app/

Response Time: We aim to respond to all inquiries within 7 business days.

By using Thintava, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Thank you for choosing Thintava for your canteen management needs!