Privacy Policy

Last Updated: 10/9/2025

At Thintava, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our canteen management application and services.

1. Information We Collect

1.1 Personal Information

When you register for Thintava, we may collect:

  • Name and contact information (email, phone number)
  • Student/Employee ID number
  • Institution or organization affiliation
  • Profile photo (optional)

1.2 Usage Data

We automatically collect certain information when you use our service:

  • Device information (type, operating system, unique device identifiers)
  • QR code scan data and timestamps
  • Notification preferences and interaction history
  • Canteen visit patterns and frequency
  • App usage analytics

1.3 Transaction Information

If applicable, we may collect information related to your canteen transactions, including order history and preferences.

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain the Thintava service
  • Send real-time notifications about canteen updates and availability
  • Process QR code scans for automated token management
  • Improve and personalize your experience
  • Analyze usage patterns to optimize canteen operations
  • Communicate with you about service updates and important information
  • Ensure security and prevent fraud
  • Comply with legal obligations

3. Information Sharing and Disclosure

We may share your information with:

3.1 Canteen Partners

We share necessary information with canteen operators to fulfill orders and provide you with real-time updates.

3.2 Service Providers

We may share information with third-party service providers who assist us in operating our application, conducting our business, or servicing you.

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

Note: We do NOT sell, trade, or rent your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Secure QR code generation and validation
  • Regular security audits and updates
  • Access controls and authentication mechanisms
  • Monitoring for suspicious activity

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Opt-Out: Unsubscribe from promotional notifications (canteen updates may still be sent)
  • Data Portability: Request a copy of your data in a portable format
  • Object: Object to certain processing of your information

To exercise these rights, please contact us using the information provided below.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Children's Privacy

Thintava is intended for users aged 13 and above. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Website: https://thintava-website.vercel.app/

Response Time: We aim to respond to all privacy-related inquiries within 7 business days.

By using Thintava, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.